Q. Where do you ship to?
A. We currently ship to the 48 contiguous United
States and Canada. At this time we do not ship to Alaska or
Q. What are your shipping
A. Our standard shipping charge for
Contiguous U.S. orders of less than $150 start at just $7.95.
Expedited shipping options are also available for an additional fee.
Shipping for contiguous U.S. orders of $150 or more is Free.
Q. How long will it take to
receive my order?
A. We offer several shipping options.
10 - 14 business days, 6 - 9 business days and 3 - 5 business days.
This will allow you the flexibility of keeping shipping costs down or
getting your item more quickly for a little more.
Q. Can I expedite my order?
A. In most cases yes. There are additional
options in the checkout process that you will be able to select for
expedited processing. If your order can not be expedited you will be
contacted right away and credited any additional shipping costs.
Q. Can I get a sample?
A. Certain items are available as samples.
Please contact us at
email@example.com or toll free at 1.877.363.7300 for
Q. What are the rules of
A. Please refer to the product descriptions for
specific details of what each product can accommodate for engraving.
If you need to clarify your engraving intentions, please do so in the
"Additional Information" field. This box will be revealed during the
check out process.
If we are uncertain as to your intentions, we will contact you for
clarification before we process your order.
Q. What is your privacy and
A. We feel that your privacy and security go
hand in hand, and we are fully committed to both. We will never sell,
rent or give away your personal information to any 3rd party that is
not directly involved with your order except in
the rare case when it is required by law. Personal information that
you enter during the ordering process is transmitted securely over the
internet and encrypted with SSL, the internet standard in
security. For additional peace of mind, your credit card information
is never retained by WeddingCram.com. If you have any questions,
please email us at
What is your return policy?
WeddingCram.com wants to make
your shopping experience as pleasant as possible. Our goal is to sell
the best products at everyday low prices.
If for any reason you are not satisfied with your purchase, you can
return it within 30 days. (With the exception of personalized items
and consumables such as cameras and food items)
In order to return your purchase, you must request an RMA (Returned
Merchandise Authorization) number within
30 days of receiving your order. To request return authorization,
please send us an email with the following info:
1. your name
2. order number
3. item(s) you wish
4. reason for return
click here to email us
return authorization request
Once you receive your RMA# via email, please follow the steps below.
1. Package your return eligible items**
securely in their original packaging. Items that appear used or to
have been damaged during return shipment due to inadequate packing
will not be accepted. Only items in
resalable condition can be accepted for return.
**Definition of return eligible items
No returns are permitted once the event date has passed.
4 If an item is shrink
wrapped, the shrink wrap cannot be broken (i.e. wedding programs).
4Shoes cannot have any
toe marks or scuffs on the bottom.
4If an item comes in a
box or any other packaging, the packaging must not be damaged in any
4Item must be in
2. Clearly write your
return authorization number under your return address on the package.
(please note that packages without return authorization will not be
3. Please ship your return via US Postal Service with delivery
confirmation to the return address provided
with your RMA#. It is very important to include delivery confirmation
so that you can be sure we received
4. Once your return is received and approved for restocking, you will
receive a full refund of the purchase
price (not including initial shipping cost) to the credit card
used to make the purchase. There are NO
Restocking Fees, however, if your order received Free shipping, then
the shipping charge will be deducted
from your refund.
Return shipping costs are the responsibility of
the customer and are not refundable.
packages which are lost in transit are the sole responsibility of the
Returns are not
permitted once the event date has passed.
Damaged or Defective Items
Please be sure to inspect your items as soon as possible after
delivery. In the rare case that you receive
an item that is damaged or defective, please contact us within 5
business days of receipt so that we can
arrange for pickup and subsequent replacement of the item.
Dear Valued Customer,
As you can see, our return policy is very reasonable. We work
very hard to provide you with quality items and quality service.
If you decide to return your item, we only ask that you send it back
in the same condition that you received it in.
Thank you for shopping at
We appreciate your business!