Q. Where do you ship to?

A.  We currently ship anywhere in the 48 contiguous United States.

 

Q. What are your shipping charges?

A.  We are pleased to offer you a FREE SHIPPING option On All Orders, with no order minimums required.  Expedited shipping is also available for a nominal fee.

 

Q. How long will it take to receive my order?

A. Our normal Free shipping timeframe is approximately 10 - 14 business days.  

 

Q. Can I expedite my order?

A.  In most cases yes.  There are additional options in the checkout process that you will be able to select for expedited processing.  If your order can not be expedited you will be contacted right away and credited any additional shipping costs

 

Q. Can I Speak to a Representative?

A.  Yes.  We pride ourselves on our customer service and we're here to help.   If you have any questions, please call us toll free at 1.877.363.7300 or email us at info@weddingcram.com for a prompt response.

 

Q. Can I get a sample?

A.   Certain items are available as samples.  Please contact us at info@weddingcram.com or toll free at 1.877.363.7300 for availability.

 

Q. What are the rules of engraving?

A.  Please refer to the product descriptions for specific details of what each product can accommodate for engraving.

If you need to clarify your engraving intentions, please do so in the "Additional Information" field. This box will be revealed during the check out process.

If we are uncertain as to your intentions, we will contact you for clarification before we process your order.
 

Q. What is your privacy and security policy?

A.  We feel that your privacy and security go hand in hand, and we are fully committed to both.  We will never sell, rent or give away your personal information to any 3rd party except in the rare case  when it is required by law.  Personal information that you enter during the ordering process is transmitted securely over the internet and encrypted with SSL, the internet standard in security.  For additional peace of mind, your credit card information is never retained by WeddingCram.com.  If you have any questions, please call us toll free at 1-877-363-7300.

 

Q. What is your return policy?

A.  All requests for return authorization must be made within 7 days of receipt of items and returned within 30 days in original condition and in original, unopened packaging.  The following items are not eligible for return but will be replaced in case of defect:  personalized items and jewelry.  All returns must be authorized and a Return Authorization number must be issued.  Only authorized return packages will be accepted.  Any others will be returned to sender.  Shipping costs will not be refunded unless return is due to Wedding Cram's error.   If an item is found to be defective, Wedding Cram will certainly replace it  at no charge, however, if the customer does not wish to have the item replaced, it will be processed as a regular return.  All returns are subject to a re-stocking fee of the greater of $5.00 or 15% of the purchase price (optional expedited order charges are not refundable).  This helps to alleviate shipping costs and allows us to offer Free shipping on every order.  To return an item please click on the red return form link :  return form.   All orders are shipped with delivery confirmation to the exact address specified at order time (no PO Boxes). WeddingCram is not responsible for undeliverable packages or packages who's tracking information indicates the order has already been delivered. It is the customer's responsibility to ensure that the return package is securely packaged and returned undamaged.  Damaged items are not eligible for return.  If your item is fragile, we suggest insuring your return package.   If you have any questions, please do not hesitate to contact us, your satisfaction is our priority.

 

Q. What is your order cancellation policy?

A.  Once an order is placed it immediately enters the order fulfillment process.  If your order includes personalization, it cannot be cancelled.  If your order does not include personalization, it can be cancelled within 1 hour of placement.  Otherwise, your order cancellation will incur a 10% cancellation fee.